ANDY DARBY
ChipsAway
Terms Of Business
Terms of business
1. Estimates, Bookings and Repair Location
The Estimate prepared by ChipsAway is an offer to conduct
repairs to the damage indicated at the price stated.
The customer's agreement however stated to proceed with repairs constitutes acceptance of that offer and forms a binding legal contract
incorporating these Terms of Business.
A non-refundable deposit for 50% of the total invoice price
shown on the estimate (plus the cost of any special order parts or materials)
secures the booking. The customer authorises the debiting
of their supplied payment card for this deposit.
ChipsAway may at their discretion take the deposit
once the booking has been made, on customer cancellation
or if the customer cannot be found by reasonable enquiry
at the repair or collection location at the booked time
and date (in which case all obligations on ChipsAway
to complete the repair shall cease),
or take payment in full once the repair has been completed.
If for any reason, including but not limited to inclement weather,
ChipsAway is unable to carry out the repair or collection
at the time date or location indicated on the Estimate,
any and all liability incurred by ChipsAway as a result
shall be discharged by ChipsAway making an offer
to conduct the repair at the
Estimate price at an alternative time date or location
convenient to both parties, whether or not such time date and location
is identified or such offer is accepted.
Repairs may be completed at a location agreed with the customer,
or at ChipsAway's nominated location.
ChipsAway has absolute discretion to decide on the location for the repair.
This decision may be changed, including on the date of the booked repair,
as variable factors including but not limited to weather
and available light affect the decision.
If ChipsAway decide that the repair should be completed
at a location other than that originally envisaged,
the customer authorises ChipsAway to remove the vehicle
to such an appropriate location.
Removal and return of the vehicle in these circumstances
will be a service provided by ChipsAway at no further charge.
Any refusal by the customer to permit such removal
shall be treated as a cancellation and lead to loss of deposit.
If the vehicle is not in a road legal condition, including having appropriate documentation (including but not limited to vehicle excise license
("Tax Disc") and MOT test certificate)
this shall be treated as a cancellation and lead to loss of deposit
unless the lack of road legal condition was notified to ChipsAway
at or before the point of booking.
2. Carrying Out the Repairs
ChipsAway undertakes to carry out the repairs indicated on the Estimate.
If it becomes clear during the work that,
in the opinion of the repairer, further work is necessary
to properly complete the repairs outlined on the Estimate,
the customer"s authorisation and agreement will be obtained
before any further work is undertaken that would increase the price
shown on the Estimate. If such authorisation is not forthcoming,
ChipsAway reserves the right not to continue with the repairs
that require the further work. In these circumstances the full Estimate price
remains payable by the customer.
Further work that does not increase the Estimate price
may be proceeded with without the requirement for customer authorisation.
No repair will be identical to an automotive factory finish,
which is machine-sprayed to tolerances beyond human capability.
Hence no repair will ever be "as good as new".
ChipsAway discharges its obligations under any repair agreement
by providing a good quality, hand-completed aftermarket repair. In normal circumstances, such a repair is unlikely to be detected
by a casual examination of the vehicle by an untrained observer
unaware of the previous damage location.
The ChipsAway repair system includes elements
(including but not limited to factory paint reproduction recipe database)
that are provided by third parties.
Finish (including but not limited to colour)
match may be approximate only when limitations of such
third party supplied elements prevent a more precise finish match.
In any such case, provision by ChipsAway of an approximate finish match
will be considered supply of a good quality repair.
ChipsAway is entitled to subcontract out work to or engage on behalf
of the customer as agent such third parties as we see fit.
The ChipsAway paint system is designed to reproduce
and be compatible with an original vehicle finish.
Hence an approximate finish match will be considered
a good quality repair where the vehicle finish is non-original.
It is the absolute responsibility of the customer to advise ChipsAway
of any non-original finish areas on the vehicle.
In case of chemical incompatibility with a non-original finish
(whether or not notified by the customer)
ChipsAway will not be obliged to complete or rectify
any affected repair and the customer will not be obliged to make payment
for the portion of the invoice price representing any affected repair.
Liability for mutual contractual mistake under this agreement
rests with the customer.
3. Extent of Warranty
ChipsAway guarantee repairs for a period of two years.
This is a formulation and application guarantee:
that the finish will not degrade due to the refinish materials
being improperly prepared or applied by ChipsAway.
No guarantee of any sort is offered against damage to the finish
by any corrosion or rust
(whether or not evident before the repair was carried out)
by failure of the surface to which the repair is applied
(including but not limited to failure of a previous aftermarket paintwork repair), further accident or impact
(including but not limited to stone chipping)
or by inappropriate aftercare
once the vehicle has been returned to the customer.
Aftercare instructions will be supplied by ChipsAway with the customer invoice.
Chip repairs, "touch-ins", polishing repairs and any other repairs
identified as such to the customer by ChipsAway will be on an
improve only" basis, and no representation is made
and no guarantee offered that such a repair will be in any way
undetectable against the original finish.
Repairs may be identified as an "attempt to improve only"
in which case ChipsAway do not guarantee any improvement.
Claims under the ChipsAway guarantee are settled by free rectification
or (at ChipsAway's discretion) a refund equal to the portion
of the invoice price representing the unsatisfactory repair.
Any refund or liability shall be limited to a maximum of the amount quoted
upon the estimate or invoice. ChipsAway will not be liable
for any consequential loss incurred as the result of a repair.
It is incumbent on the customer to keep a receipt as proof of work carried out.
Any warranty claim made without a receipt shall be at ChipsAway's discretion.
The ChipsAway warranty is not transferable.
4. Payment
Unless other arrangements have been agreed beforehand,
payment is due on completion of the repair
and shall be by cheque, cash, credit or debit card
(subject to the card processing fee in force at the time of payment).
We regret we are unable to process payment by American Express.
ChipsAway is entitled to exercise a lien over the repaired vehicle
until satisfactory payment is made by the customer,
which in the case of payment by cheque shall be deemed to have taken place
when a cheque has cleared the banking process.